Frequently Asked Questions

Is PostMyMeds fully licensed and legal?

Yes. PostMyMeds is a fully licensed and regulated UK pharmacy. All pharmacy services and activities are completely legal and governed by our regulatory bodies. Our pharmacy premises, website and pharmacist are registered with the General Pharmaceutical Council (GPhC). 

We are also registered with the Medicines and Healthcare Regulatory Agency (MHRA), which became a legal requirement in July 2015 for all UK registered online retail sellers. The MHRA are responsible for regulating medicines and medical devices in the UK.

Do you provide genuine and authentic medication?

Yes. Our medications are supplied by our community pharmacy based in London, which is registered with the General Pharmaceutical Council (GPhC) and Medicines and Healthcare Regulatory Agency (MHRA) who are responsible for governing the standards of the services and medications provided by us.

The medications we provide are regulated and authorised by the MHRA and we only deal with reputable wholesalers and manufacturers to ensure all the medication we provide are genuine and the same as you would get from a local high street pharmacy.

Is the service you provide confidential?
Yes. At PostMyMeds patient confidentially is of utmost importance. We have numerous procedures in place that are regularly reviewed to ensure we abide to the standards expected from all UK pharmacies. We use high level encryption for all information collected from patients on our website and have strict protocols in place at our pharmacy premises.
I do not have a prescription. Can I still order from you?

Yes. At PostMyMeds, we provide a free private prescription for the medication you require based on your completed consultation form. The consultation form is reviewed by our experienced prescribers who then issue a private prescription if the medication is safe and suitable for you.

Do you accept other prescriptions?

PostMyMeds is a private pharmacy; therefore we do not accept NHS prescriptions. However if you have a private prescription, please get in touch with us to arrange a fee, collection and delivery of your medication.

What conditions do you treat and what are the limits of your service?

PostMyMeds operates through remote prescribing only for a specific range of conditions we can safely diagnose without physical examination or face to face consultations. You can view the full list of conditions we treat online here.

If you can not find the treatment you are looking for or your need is more urgent, please contact your GP or urgent care services. You can view the full list of NHS services contacts here.

Will my GP be informed of my treatment?

You should inform your GP about any treatment you receive from us as it is important that they have a full record of the your healthcare.

We will never contact your GP ourselves without your consent. If you would like us to inform your GP on your behalf, simply email us with their details at

What forms of payment do you accept?
We accept payment online via credit or debit card and use SagePay as our gateway provider to ensure a quick and safe transaction. The cards we accept are Maestro UK, MasterCard, Solo, Visa, Visa Debit, Visa Electron.
How will I receive my medication?

You will receive your medication in a safe, discreet and durable packaging.

You can either chose to collect in store or have it delivered to you via one of our delivery methods fulfilled by Royal Mail.

What delivery options do you offer?
We offer Royal Mail Special Next Day delivery before 1pm and Royal Mail Signed for 1st Class delivery; all our deliveries require a signature on receipt. For more information regarding our delivery options please see our delivery page.
What is your daily delivery cut off time?

Our daily dispatch cut off time on weekdays is 4pm and 11am on Saturdays. All orders placed on a bank holiday, Sunday or after 4pm on a weekday or 11am on a Saturday will be dispatched the next working day.

Full details of our delivery options can be found here.

Can I track my delivery?
Yes. Royal Mail Signed For 1st Class and Special delivery are both trackable and you will recieve your unique tracking ID number in an email.
Which countries do you deliver to?
We only deal with patients within the United Kingdom and do not deliver outside of this jurisdiction at this stage.
Can I return medication ordered from you?
For information regarding our refund and returns, please see our refund & return policy.
After you select a treatment, you will need to complete a short consultation which will be reviewed by our prescriber to ensure it is suitable for you. There may be other treatments available for your condition which you can read about on our site or discuss with your GP or our team.


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Company Number: 9445849 | VAT Number: 219 8747 65 | © 2016 PostMyMeds Limited
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Office Hours: 9am-5pm Weekdays & 9am-12pm Saturday