POlicies

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Pricing Policy

At PostMyMeds, we aim to offer the best online prices. This is why we are happy to offer you a price promise. If you find a product available online for a better price from a comparable service within 7 days of purchase, we will refund you the difference. Simply email us the details at enquiries@postmymeds.co.uk. Please note: a comparable service is assessed based on medication cost, consultation and prescription fees and delivery.

REFUND & RETURNS POLICY

At PostMyMeds, you can contact us to cancel an order up until the point of dispatch.

  • A complete refund of your payment will be made into your account within a few working days.
  • For safety reasons, we cannot use returned medications so we are unable to provide refunds for medications once they have left our pharmacy premises.
  • If any item we have supplied is damaged, faulty or incomplete we are happy to replace the item or provide a full refund including initial postage costs and all standard postage charges incurred when returning items.
  • This may only be made following return and inspection of the damaged, faulty or incomplete item within 30 days of delivery.
  • Please note: this does not apply to any items that are damaged due to wear and tear.
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Complaints Procedure

At PostMyMeds, we take every complaint very seriously and aim to acknowledge your complaint within 2 working days of receipt.

If you are unhappy and wish to lodge a formal complaint about any of the services provided please email us directly at enquiries@postmymeds.co.uk or use our designated contact form.

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Have a Question?

No problem, we would be happy to help. Please email any queries regarding refunds and returns to enquiries@postmymeds.co.uk.

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Contact Us

Call: 020 8894 6080

Office Hours:
9am-5pm Weekdays
9am-12pm Saturday

PostMyMeds Ltd.
VAT Number: 219 8747 65

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132 High Street Whitton
Twickenham
TW2 7LL

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