Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

TERMS AND CONDITIONS OF BUSINESS

General
1. These terms and conditions (Conditions) apply to the sale and supply of medication (the Goods) by Postmymeds Limited, a company incorporated in England and Wales with registered number 09445849 whose registered office is at 8 St Leonards Gardens, Hounslow, United Kingdom, TW5 9DH (We, us or our) to you the client (You or your), and supersedes all other terms and conditions relating to the subject matter of these Conditions.
2. These Conditions apply to your use of our medication ordering service. These are additional to and supplement our website terms and conditions, which also apply.
3. Our website is available in English only and it is your sole responsibility to ensure you understand the content of our website. You should contact us or your regular healthcare provider if there is anything you are unsure of.
4. We may revise these Conditions at any time by amending this page.
5. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Registration Process
1. To use our service you must register as a user of our website.
2. By placing an order, you agree to the generation of your registered account under the details provided at the checkout stage.
3. You agree to use your own bank card when placing your order, which must match the registered billing address entered in order to allow us to conduct our ID checks.
4. Your account details will be emailed to you at the email address provided.
5. By placing an order and submitting your details you agree for us to contact you via email or telephone with details about your order, including information on the Goods ordered.
6. You confirm the information you provide as part of the checkout and registration process is accurate and complete.
7. You will be provided with an individual user name and a password, after which time your own personal information can only be accessed by means of your user name and the password.
8. You are not permitted to register or create more than one account with us on our website.
9. You are responsible for keeping the user name and the password confidential. You are also responsible for all use of your registered account, regardless of whether such use is authorised or not.
10. You undertake to immediately inform us of any unauthorised use of your user name or password or the risk thereof.
11. We are entitled to cancel your registration or account at any time as we deem necessary. In such instances, the Conditions between you and us will lapse.
Ordering Process
1. Before your order for the Goods may be processed by us, you will be required to complete and submit a medical consultation form (the Consultation Form).
2. You must complete all questions in the Consultation Form before submitting it to us as incomplete Consultation Forms will not be considered.
3. It is your responsibility to check that the answers you provide in the Consultation Form are accurate and truthful before submitting the Consultation Form to us. When submitting the Consultation Form you warrant you have not withheld information that you believe may be relevant or useful to us in any way.
4. Your submitted Consultation Form will be reviewed by us and our fully registered UK prescriber. If accepted, we shall confirm your order has been accepted by sending an email to you at the email address you provide when registering with us. We are unable to guarantee an order made through this website will result in Goods being issued to you.
5. If we have queries relating to your order, we will notify you by email or otherwise and we shall be entitled to delay the dispatch of your until you have clarified any such queries (notwithstanding our confirmation email referred to in the preceding clause).
6. By placing a repeat order, you agree that your medical status has not changed and you are aware of all the questions asked and answers initially provided.
Orders for personal use only
1. Any order for Goods made by you must be for your personal use only and you shall not supply the Goods to anyone else.
2. You are aware that we may carry out checks at our discretion to confirm your identity as part of our governance arrangements and may contact you for any further clarification as we deem necessary.
3. We maintain the right to hold your order until our checks have been carried out or cancel your order as deemed necessary based on our governance policies and procedures.
Age restriction
1. We only accept orders from customers who are 18 years old or over. By placing an order, you confirm that you are at least 18.
Residency
1. We only accept orders from and dispatch Goods to addresses within the United Kingdom.
2. By placing an order with us, you confirm that you are a resident within the United Kingdom.
The contract between us
1. You will be required to make payment for the price of the Goods by providing us with your credit or debit card details before we accept or approve your order. Following approval of your order by us, we will debit the price of the Goods from your debit or credit card.
2. We must receive payment of the whole of the price for the Goods as stated in the website checkout page before the Goods are dispatched to you. Once payment has been received by us we will confirm that the Goods have been dispatched by us by sending an email to you at the email address you provide when registering with us. Us dispatching the Goods to you brings into existence a legally binding contract between us.
3. You are responsible for providing valid credit or debit card details. We reserve the right to not deliver or dispatch the Goods to you if your payment details have expired or are invalid in any way. We will attempt to contact you in such instances to enable you to provide updated information to allow us to dispatch the Goods.
4. In providing payment card details, you confirm that you are authorised to use the card and authorise us or our payment service provider to take payment in full for the Goods in your order, postage and packing charges and any other charges that become due to us under these Conditions.
Price
1. The prices payable for the Goods that you order are as stated in the website checkout page.
2. All prices on the website checkout page are in pounds sterling and include VAT unless expressly stated otherwise. We take care to ensure that all pricing information on our website checkout page is accurate but occasionally there may be an error. If the correct price is lower than that on the website checkout page at the time you place your order, we will charge you the lower price. If the correct price is higher than that on the website checkout page, we will try to contact you for instructions using the information provided on your order and give you the choice of cancelling your order or paying the correct price.
3. You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.
4. There are no hidden charges associated with our service to you. All charges and fees are identified and displayed to you prior to completing the order process at the website checkout page.
Right for you to cancel your contract
1. You may not cancel your order for the Goods once the Goods have been dispatched by us.
2. If you wish to cancel your order submitted prior to us dispatching the Goods, you must contact us by telephone or notify us in writing. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.
3. If we are unable to take payment for the Goods from the debit or credit card details provided by you we will notify you by email. If no response is received by you within 7 days of our email confirmation, we shall assume you wish to cancel your order and you will be required to resubmit your order and Consultation Form to us if you still require the Goods ordered.
Cancellation by us
1. We reserve the right to cancel the order at any time if:
  1. we have insufficient stock to deliver the Goods you have ordered;
  2. we do not deliver to your area; or
  3. one or more of the Goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
  4. we have notified you with a query about your order and you have not responded to our query to our satisfaction.
2. If we cancel your order after payment is received by you, we will notify you by email and will credit to your account any sum deducted by us from your credit or debit card as soon as possible, but in any event within 14 days of receipt of payment for the Goods. We will not be obliged to offer any additional compensation for disappointment suffered.
Delivery of goods to you
1. Unless we cancel your order in accordance with Condition 10.1, we will deliver the Goods ordered by you to the address you give us for delivery at the time payment is received by us for the Goods ordered.
2. Delivery will be by third party delivery courier, that may require a doorstep signature from you and will be made:
  1. as soon as possible after payment for the Goods is received by us (if using a delivery service other than next day delivery) and in any event within 3 working days of payment being received; or
  2. if using the next day delivery service the next working day (if payment for the Goods is received before our dispatch cut off time) or following working day (if payment for the Goods is received after our dispatch cut off time).
3. You will become the owner of the Goods you have ordered at the time we dispatch the Goods to you. Once the Goods have been received by you or your authorised representative, they will be held at your own risk and we will not be liable for their loss or destruction.
4. You acknowledge and accept that items will need to be signed for on delivery and authorise any person at your chosen delivery address to sign for the items as your authorised representative. Any signature provided at your chosen delivery address given by you will be deemed to be receipt of the Goods and fulfilment of our obligations in dispatching the Goods to you.
Returns and our liability
1. You should check the Goods dispatched to you carefully and promptly upon receipt and read the patient information leaflet supplied with the Goods and the label on the Goods before commencing treatment . If you believe there may have been a dispatching error or the Goods have been tampered with, you should contact us immediately and should not take or use any of the Goods.
2. You cannot return prescription medicines or anything that has a hygiene seal that has been broken. You have the right to reasonably inspect your items as you would in a shop, but you cannot return items that you have used, unless you are returning them because they are damaged or faulty. In the event that the packaging is opened after delivery, we will have no liability to you for lost or damaged items or for what third parties find out about you as a result.
3. If the Goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address (as stated in our email communication with you from time to time) of the problem within 30 days of the delivery of the Goods in question.
4. If you notify a problem to us under Condition 12.3 above, our only obligation will be, at your option:
  1. to make good any shortage or non-delivery;
  2. to replace or repair any Goods that are damaged or defective; or
  3. to refund to you the amount paid by you for the Goods in question to the original credit or debit card you paid with.
5. If you return the Goods to us, we must receive any Goods within 14 days of your written notification and the Goods must be returned in the condition you received them, which includes keeping any hygiene seals in place.
6. Once we received the returned Goods from you, we will credit to your account any sum deducted by us for the Goods alone (not including delivery costs) from your credit or debit card as soon as possible, but in any event within 30 days of receipt of the returned Goods. You are responsible for any postage incurred in returning the Goods you wish to replace or cancel to us (whether the returned Good(s) consist of the full or part order).
7. We will not be liable to you for any failure by you to follow advice on our website or to pass on any information given by us on our website to your regular healthcare provider. You accept any advice given by us does not replace advice given by your regular healthcare provider and you must inform your regular healthcare provider of the Goods we have supplied.
8. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this Condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the Goods in question.
9. You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from our site. The importation or exportation of certain Goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.
10. Notwithstanding the foregoing, nothing in these Conditions is intended to limit any rights you might have as a consumer under applicable English law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
11. Our liability in respect of all other losses arising under or in connection with these Conditions, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price paid for the Goods.
Notices
1. Unless otherwise expressly stated in these Conditions, all notices from you to us must be in writing and sent to our contact address at 132 High Street, Whitton, TW2 7LL, or by email to [email protected] and all notices from us to you will be by email and sent to the email address you provide in your order submitted to us.
Force majeure
1. We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, failure of transport networks, acts of God, war, terrorism, riot, breakdown of plant or machinery, collapse of building structures, flood, fire, storms, earthquakes, loss at sea, explosion, accident or default of suppliers or subcontractors.
Severance
1. If any part of these Conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Conditions will not be affected.
Privacy
1. You acknowledge and agree to be bound by the terms of our privacy policy, as amended by us from time to time.
Third party rights
1. A person who is not a party to these Conditions shall not have any rights to enforce these terms.
Governing law
1. These Conditions and any dispute or claim arising out of or in connection with them or its subject matter or formation (including non-contractual disputes or claims), shall be governed by and interpreted in accordance with the law of England and Wales.
Jurisdiction
1. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Conditions or its subject matter or formation (including non-contractual disputes or claims).
Entire agreement
1. These Conditions, together with our website terms and conditions and privacy policy, as amended by us from time to time, set out the whole of our agreement relating to the supply of the Goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these Conditions or as an authorised representation about the nature or quality of any Goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

TERMS AND CONDITIONS OF WEBSITE USE

Terms of website use
1. These terms of use (together with the Conditions of Business and Privacy Policy) tells you the terms of use on which you may make use of our website www.postmymeds.co.uk (“Our site”), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site.
2. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
3. Our website is available in English only and it is your sole responsibility to ensure you understand the content of our website. You should contact us or your regular healthcare provider if there is anything you are unsure of.
4. By using our site, you confirm that you accept these terms of use and that you agree to comply with them.
5. If you do not agree to these terms of use, you must not use our site.
Other applicable terms
1. These terms of use refer to our Privacy Policy (www.postmymeds.co.uk/privacy-policy) which also apply to your use of our site. Our Privacy Policy sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate and truthful and you have not withheld information that you believe may be relevant or useful to us in any way.
Information about us
1. Our site is a site operated by Postmymeds Limited (“We, us or our“). We are registered in England and Wales under company number 09445849 and have our registered office at 8 St Leonards Gardens, Hounslow, United Kingdom, TW5 9DH.
Changes to these terms
1. We may revise these terms of use at any time by amending this page.
2. Please check this page from time to time to take notice of any changes we made, as they are binding on you.
Changes to our site
1. We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
2. We do not guarantee that our site, or any content on it, will be free from errors or omissions.
Accessing our site
1. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.
2. You are responsible for making all arrangements necessary for you to have access to our site.
3. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and Conditions of Business, and that they comply with them.
4. Our site is directed to people residing in the United Kingdom. We do not represent that content available on or through our site is appropriate or available in other locations. We may limit the availability of our site or any service or product described on our site to any person or geographic area at any time. If you choose to access our site from outside the United Kingdom, you do so at your own risk.
Intellectual property rights
1. We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
2. You may not print or otherwise make copies of any such content from our site without our express prior permission. Should permission be granted, the following terms shall apply:
  1. You must not modify the paper of any materials you have printed off in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
  2. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
  3. You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
3. If you print off or copy any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
No reliance on information
1. Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
Limitation of our liability
1. Nothing in these terms of use excludes or limits our liability for fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by the law of England and Wales.
2. To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
3. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
  1. use of, or inability to use, our site; or
  2. use of or reliance on any content displayed on our site.
4. We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
5. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
Viruses
1. We do not guarantee that our site will be secure or free from bugs or viruses.
2. You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
3. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Linking to our site
1. You may not link to our home page without our express prior permission. If permission is granted, the following terms shall apply:
  1. You must establish a link in a way that is fair and legal and does not damage our reputation or take advantage of it.
  2. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
  3. You must not establish a link to our site in any website that is not owned by you.
  4. Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.
  5. We reserve the right to withdraw linking permission without notice.
Third party links and resources in our site
1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
2. We have no control over the contents of those sites or resources.
Applicable law
1. Please note that these terms of use, its subject matter and its formation, are governed by the law of England and Wales. You and we both agree to that the courts of England and Wales will have exclusive jurisdiction.
Contact us
1. To contact us, please email [email protected]

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